Request Support

We support the following versions of our products. If you are on an unsupported version, we highly recommend upgrading to receive the latest features and benefits.

MDaemon - Versions 20.0.0 and higher | MDaemon Connector for Outlook - Versions 5.5.0 and higher | Security Gateway - Versions 6.0.0 and higher | Mailstore - Versions 9.0.0 and higher

See a full list of Supported Products

Existing customers seeking support for our MDaemon Hosted or Security Gateway Hosted services should submit a request by visiting your private portal:
Click here for MDaemon Hosted support (login required) | Click here for Security Gateway Hosted support (login required)

Need help finding your Registration Key? CLICK HERE

MDaemon

All keys are 21 characters long.
ex. XXXXXXX-XXXXXXX-XXXXXXX

Start MDaemon by clicking on the Start button, then select from the cascading menu Programs | MDaemon | Start MDaemon. This starts MDaemon and displays the administration window.

1. From the file menu, click on Help, and choose Register your MDaemon Server. This will display the Registration Details screen.
2. Click on the appropriate product tab to locate the registration key for that product.
3. Click OK to close the Registration Details and return to the MDaemon administration window.

If you cannot start the MDaemon program at all:
1. Go to your \MDaemon\App\ directory.
2. Open the MDaemon.ini file using Windows Notepad.
3. Search for the [Registration] section.
4. Registration keys for MDaemon, MDaemon AntiVirus and MDaemon Connector can all be found here.

Your MDaemon key is in the 6XKey field.
Your MDaemon Antivirus key is in the AVKey field.
Your MDaemon Connector key can be found in the OCKey field.

SecurityGateway

All keys are 21 characters long.
ex. XXXXXXX-XXXXXXX-XXXXXXX

Need steps inserted here.

Do we need diff instructions for MD licensed features or RelayFax??

ATTENTION ALL CUSTOMERS: ⚠️Critical Software Update required for all supported versions of MDaemon. Effective June 29, 2023.

NOTE TO RETURNING CUSTOMERS: Our new website launched on November 14, 2022. Existing customers with orders prior to that date must create a new account using the same historical email address in order to receive applicable discounts and to view and search order history.

OUTAGE NOTICE: We will be performing system-wide upgrades on Saturday, September 28, 2024 starting at 8 AM CT. The duration of the outage is estimated at 4 hours. Impacted systems include software license purchases, software licensing and activation, software downloads, and other website functions. This notice will be removed once all systems are online and operational.

2024 Christmas and New Year's holiday hours: Closed December 24th and 25th, available starting at 12 PM US CT on December 26th.

Then, closed starting at 12 PM US CT on December 31st, and closed on January 1st, 2025.

Requests for free email support are handled in the order which they are received. Requests from Priority Support owners are automatically assigned the highest priority and are handled the same or next business day. Eligibility for support or proof of a Priority Support Agreement is validated using the software Registration Key included in the request.

Email Support

Free to all customers - 3 to 5 business day email response.

Priority Support owners - 1 business day email response.

Email support is available during our normal business hours and for all of our Supported Products.

Need help with something specific? Be sure to check our Knowledge Base Articles for help with common issues.

Priority Support

1 business day response email + priority phone support.

Our most popular and recommended support option.

A Technical Support Agreement includes these benefits:

Pre-paid unlimited priority email and phone support for the term of the agreement.
Priority over all other types of support.
Better budget management by eliminating unforeseen operating and IT expenses.

Supported versions of MDaemon are eligible for priority Technical Support Agreements (sold per product). An MDaemon agreement includes priority support for its licensed features (MDaemon Connector for Outlook, AntiVirus, and ActiveSync). Security Gateway includes Priority Support at no additional charge.

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