Technical Support Options
Product END OF LIFE Support Notice The following versions are no longer supported:
MDaemon - Versions 16.5.x and below | MDaemon AntiVirus (SecurityPlus) - Versions 5.1.x and below | MDaemon Connector for Outlook - Versions 5.0.x and below | Security Gateway - Versions 5.5.x and below | RelayFax - No Longer Supported
See a full list of Supported Products
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Click to here to visit our Alert Page for additional details.
Per Incident fee without Priority Support Agreement.
Priority Support Owners - unlimited with no additional fees.
1 business day response email + priority phone support.
Our most popular and recommended support option.
A Technical Support Agreement includes these benefits:
- Pre-paid unlimited priority email and phone support for the term of the agreement.
- Priority over all other types of support.
- Better budget management by eliminating unforeseen operating and IT expenses.
Supported versions of MDaemon are eligible for priority Technical Support Agreements (sold per product). An MDaemon agreement includes priority support for its licensed features (MDaemon Connector for Outlook, AntiVirus, and ActiveSync). Security Gateway includes Priority Support at no additional charge.
Need additional assistance?
Our Customer Service team is available to assist with general questions related to the purchase and use of our products, including:
- General sales questions
- Software product inquiries
- Software licensing or activation issues
- Assistance with purchases
- Web site issues
Click here to request support for any of the following products.
- MDaemon - versions 17.0.0 and higher
- MDaemon Connector for Outlook - versions 5.5.0 and higher
- MDaemon AntiVirus - versions 5.5.0 and higher
- Security Gateway - versions 6.0.0 and higher
- MailStore - versions 9.0.0 and higher
No Longer Supported
The following products are no longer supported. Renewing your existing license will give you access to the latest version and features.
- MDaemon - versions 16.5.x and below
- MDaemon Connector for Outlook - versions 5.0.x and below
- MDaemon AntiVirus (SecurityPlus) - versions 5.1.0 and below
- RelayFax - no longer supported (end of life)
- Security Gateway - versions 5.5.x and below
- MailStore - versions 8.x.x and below
Support is no longer available for any products running on Windows 95, 98, ME, NT, 2000, XP, 2003, Vista, and Server 2008 (Server 2008 R2 is still supported).