English
Chinese (Simplified)
French
German
Italian
Japanese
Russian
Spanish
Vietnamese
Multiple users using same account simultaneously
-
With business gmail - Google apps - we have the ability to have multiple people log in from different locations/devices simultaneously to one account - the scenario is sort of a help desk type situation where depending on who is requesting what the relevant tech can responsd and then as it's email other techs can follow and pickup/pipe into the thread if necessary. How would we do that in Mdaemon?
Thannks in advance for your attention to this.
-
Arron Staff
There are a couple of ways you can do this. The one I think works best is to use a public folder with the option enabled for "Assign a unique ticketing number to messges" with a submission address set. With this enabled, when a user responds to a message in the public folder the response will be sent from the submission address that is configured for the public folder and a copy of the sent message will be saved in a sub folder of the public folder.
