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WorldClient crash
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Since yesterday we are having problems with the mail. Users are constantly being logged out.Users log in via webmail. We haven't made any updates recently.
Checking the windows event viewer we see that there are several events of worlcliente.exe crashing.Server: Windows 2016 Standard
EVENT 1000
Faulting application name: WorldClient.exe, versión: 24.5.0.5, time stamp: 0x66fc0a2f
Faulting module name : mdairsync.dll, versión: 24.5.0.2, ime stamp: 0x66fc0b03
Exception code: 0xc0000005
Fault offset: 0x00000000001da098
Faulting process id: 0x2faf4
Faulting application start time: 0x01db301c5dc18bea
Faulting application path: E:\MDaemon\WorldClient\WorldClient.exe
Faulting module path: e:\mdaemon\worldclient\html\mdairsync.dll
Report Id: 411c6e68-b6f3-4c39-8e75-ae5478a38155
Faulting package full name:
Faulting package-relative application ID:
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As a precaution we have disabled the activesync service.
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Arron Staff
Please check the MDaemon\Dumps folder for any .dmp files. If there are some .dmp files please zip them and upload them to us for analysis.
https://mdaemon.sharefile.com/r-rc3922c1eed334d4dbf5e34f0bd04ccd6
If there are a not any crash dumps in the Dumps directory, please collect a couple of crash dumps using the instructions found here, https://knowledge.mdaemon.com/how-to-collect-crash-dumps, and upload them to us using the URL above.
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Zip uploaded-
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Arron Staff
We have the files and are investigating. We will let you know what we find.
Thank you!
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Arron Staff
There is a contact being synch'd to the server that is causing the crash to occur.
We are working on a fix, however, you can likely work around the crash now by removing the contact from the client that is trying to sync it.
I'd rather not post the contact info to the public groups, if you can reach out to our support team, they can provide the details about the contact.
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Thank you very much. I'll contact with support.
