MDeamon service crashes: Faulting module name: MDUser.dll, version: 23.0.0.7

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• A

  Axel

  4/7/23, 6:04 AM

  Hello, 

   

  Since this night, our server is crashing. When I restart the Mdaemon service I see thios error in the event log of windows.

  We did not perform any upgrade this night, just the regular backup.

  Faulting application name: MDAEMON.EXE, version: 23.0.0.7, time stamp: 0x63e2ceb0
  Faulting module name: MDUser.dll, version: 23.0.0.7, time stamp: 0x63e2c963
  Exception code: 0xc0000409
  Fault offset: 0x000000000007dc7c
  Faulting process id: 0x1474
  Faulting application start time: 0x01d9692e51e725ff
  Faulting application path: E:\MDaemon\APP\MDAEMON.EXE
  Faulting module path: E:\MDaemon\APP\MDUser.dll
  Report Id: c1b67068-7828-40a6-8625-7f717079edc8
  Faulting package full name: 
  Faulting package-relative application ID: 

  Does someone has already see this issue ?

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• A

  Arron Staff

  4/7/23, 7:46 AM

  Please collect crash dumps and upload them to us.   

  MDaemon may have automatically created crash dump., If it did, you find them in the MDaemon\Dumps directory, just put them in a zip file and upload them to us.  

  If dump files were not automatically created, please following the instructions in this article to collect crash dumps:

  https://knowledge.mdaemon.com/how-to-collect-crash-dumps

  Once you have crash dumps, please zip them and upload them to use using the following link:

  https://mdaemon.sharefile.com/r-r7388c7f2600c43fc8dd7e380f527e1c9

  And let us know when the upload is complete.

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  Arron Caruth

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• A

  Axel

  4/7/23, 8:02 AM

  Its uploaded...

  FYI I did purchase a priority support.

  Thanks for you help.

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• A

  Arron Staff

  4/7/23, 9:07 AM

  How frequently is MDaemon crashing?

  It looks like the crash is occurring when attempting to generate daily quota reports.  If you turn off the daily quota reports, does the crash go away?  Accounts / Account Settings / Other / Quotas, uncheck the box for Send daily quota reports to domain and global administrators.

   

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  Arron Caruth

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• A

  Axel

  4/7/23, 9:18 AM

  I will try to change this but when launching the GUI I have a couple if seconds before an error message appear and the gui close. Is there a way to change this in a config file ?

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• A

  Arron Staff

  4/7/23, 9:24 AM

  Is the MDaemon service crashing or just the configuration session?  The easy way to tell is just to see if there is still an MDaemon.exe process running after the crash.  

  Can you login via Remote Administration and make the change?  

  If not, you can edit the MDaemon.ini file and set the following in the [Special] section

  SendQuotaReport=No

  Save the file and try starting MDaemon.

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  Arron Caruth

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• A

  Axel

  4/7/23, 9:29 AM

  I managed to change the settings after some attemps.

  It doesn't fix the crash issue...

  see screenshot for settings and the error message i get.

  

   

  

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• A

  Axel

  4/7/23, 9:30 AM

  It's the process that crashes and when it does the gui crashes as well

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• A

  Axel

  4/7/23, 9:34 AM

  FYI the remote admin http service is working

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• A

  Arron Staff

  4/7/23, 9:38 AM

  When did the crashing start?

  Is there a folder in the a.jacobs mailbox called \KAi.imap\?  If you move that folder and everything under it out of the mailbox path are you able to start MDaemon? 

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  Arron Caruth

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• A

  Arron Staff

  4/7/23, 9:39 AM

  Can you send me a copy of your alias.dat file?

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  Arron Caruth

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• A

  Axel

  4/7/23, 9:44 AM

  The crash started this night or this morning (i noticed it this morning). 

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• A

  Axel

  4/7/23, 9:49 AM

  I didn't find the KAi.imap folder. 

  Ok to send you the file...

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• A

  Arron Staff

  4/7/23, 9:51 AM

  Is there a message in the Inbound queue?

  \MDaemon\Queues\Inbound\md50002155662.msg

  If you remove the message is MDaemon able to start?  If it is, can I get a copy of it?

   

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  Arron Caruth

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• A

  Axel

  4/7/23, 10:00 AM

  It has started I waited two minutes and it's still running.

   

  How can I send you the file that was in the inbound queue ?

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• A

  Arron Staff

  4/7/23, 10:04 AM

  Pleaes upload it to the link https://mdaemon.sharefile.com/r-r7388c7f2600c43fc8dd7e380f527e1c9 along with a copy of your alias.dat file.

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  Arron Caruth

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• A

  Arron Staff

  4/7/23, 10:15 AM

  Thank you for the alias.dat and the .ctl file, can we also get a copy of the .msg file?  or was there not an .msg file?

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  Arron Caruth

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• A

  Axel

  4/7/23, 10:16 AM

  Yes sorry, it's uploaded.

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• A

  Axel

  4/7/23, 10:22 AM

  Already a big thank you for your help.

  I have used Mdaemon for more than a decade and it's only the second 'big' issue that I have had.

  But I must say since I upgraded to 23, I have issues with ActiveSync clients (a tickect has already been opened about couple of weeks ago) and IMAP, OC seems less responsive.

  I will try to move Mdaemon to a new server. Can you provide the full procedure for such a migration ?

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• A

  Arron Staff

  4/7/23, 10:22 AM

  Thank you!

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  Arron Caruth

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