Technical Support Options
We support the following versions of our products. If you are on an unsupported version, we highly recommend upgrading to receive the latest features and benefits.
MDaemon - Versions 18.0.0 and higher | MDaemon AntiVirus (SecurityPlus) - Versions 5.5.0 and higher | MDaemon Connector for Outlook - Versions 5.5.0 and higher | Security Gateway - Versions 6.0.0 and higher | Mailstore - Versions 9.0.0 and higher
See a full list of Supported Products
Existing customers seeking support for our MDaemon Hosted or Security Gateway Hosted services should submit a request by visiting your private portal:
MDaemon Hosted Portal Sign-in | SecurityGateway Portal Sign-in
NOTE TO RETURNING CUSTOMERS: Our new website launched on November 14, 2022. Existing customers with orders prior to that date must create a new account using the same historical email address in order to receive applicable discounts and view and search order history.
Free to all customers - 3 to 5 business day email response.
Priority Support Agreement subscribers - 1 business day email response. Learn More
Email support is available during our normal business hours and for all of our Supported Products.
Need help with something specific? Be sure to check our Knowledge Base Articles for help with common issues.
Per Incident fee without Priority Support Agreement.
Priority Support Owners - unlimited with no additional fees.
Live phone support is available during our normal business hours and for all of our Supported Products.
$120.00 USD per incident fee
US Toll Free: 1.866.601.2586
1 business day response email + priority phone support.
Our most popular and recommended support option.
A Technical Support Agreement includes these benefits:
- Pre-paid unlimited priority email and phone support for the term of the agreement.
- Priority over all other types of support.
- Better budget management by eliminating unforeseen operating and IT expenses.
Supported versions of MDaemon are eligible for priority Technical Support Agreements (sold per product). An MDaemon agreement includes priority support for its licensed features (MDaemon Connector for Outlook, AntiVirus, and ActiveSync). Security Gateway includes Priority Support at no additional charge.
Need additional assistance?
Our Customer Service team is available to assist with general questions related to the purchase and use of our products, including:
- General sales questions
- Software product inquiries
- Software licensing or activation issues
- Assistance with purchases
- Web site issues
Available during our normal business hours. See our Contact Us page for details on hours of operation.
US Toll Free: 1.866.601.2586
Live Chat: Find our chat icon at the bottom of this page.
(Chat is visible only when agents are available.)
Support Operating Systems
Support is no longer available for any products running on Windows 95, 98, ME, NT, 2000, XP, 2003, Vista, and Server 2008 (Server 2008 R2 is still supported).
Click here to request support for any of the following products.
- MDaemon - versions 18.0.0 and higher
- MDaemon Connector for Outlook - versions 5.5.0 and higher
- MDaemon AntiVirus - versions 5.5.0 and higher
- Security Gateway - versions 6.0.0 and higher
- MailStore - versions 9.0.0 and higher
No Longer Supported
The following products are no longer supported. Renewing your existing license will give you access to the latest version and important new features.
- MDaemon - versions 17.5.x and below
- MDaemon Connector for Outlook - versions 5.0.x and below
- MDaemon AntiVirus (SecurityPlus) - versions 5.1.0 and below
- RelayFax - no longer supported (end of life)
- Security Gateway - versions 5.5.x and below
- MailStore - versions 8.x.x and below