One also has the option to downgrade to the version of MDaemon being used immediately prior to the upgrade to MDaemon v23.0.0 using the steps in the following MDaemon Technologies knowledge base ar...

@Kevin    I believe that the issue you describe only occurs with some mobile devices using the POP3 protocol to access email. What happens if you configure one of the affected mobile de...

@Janusz  No, there is not.   I believe that the issue you describe only occurs with some mobile devices using the POP3 protocol to access email. What happens if you configure one of th...

@David  I went through the procedures you suggested and it worked but this is not a feesible workaround.  If there was a way to automate the process, then it could work but it just isn't...

Thank you Arron. Hope you find a solution soon, I am moving some users to IMAP in the meantime, but is not an easy task.

Ok, thanks for the dump files, logs, and patience.  We'll get it figured out as soon as possible.

If the drive is disappearing, my guess would be that either the drive needs to be replaced, or there is an issue with the operating system and the drive working together.  Either way, you need...

There is an issue in the Drive Where MDaemon installated along with users, that disk frequently disappearing which causing the issue in accessing emails and which is taking to long to login to Webm...

Hello All, This is big issue with mobile phones.Solution bellow afecting only existing e-mails files on account. New e-mails filename still have 13 character names. Is there any way to force a 15...

@Kevin  The issue that you have described was successfully reproduced by one of our technicians and submitted as a bug to our software development team.  A fix is not yet available. We...

Hi, I had sent you a response to the email support ticket earlier today.  I was able to reproduce the issue and have submitted a report to our development team to review.  

Renaming the MSG file is likely causing the message to be downloaded because when you rename the file it changes the UIDL value that the client uses to determine if the message has been downloaded ...

I already paid for the support over the phone to solve this, I was talking with Tyler. He is checking dumps and log files. Answering your questions, the lck files are being locked by worldclient.e...

If you run process explorer you should be able to search for the name of an LCK file.  This will tell you what process has the LCK file open, this will also be the process that created the LCK...

The lock file indicates that MDaemon is processing something in the mailbox and likely explains why the webmail is not showing the correct size or message status.  If you leave the files in pl...

Hi Martin! Have you tried "ActiveSync"best regards,Hugo CortesUppsala Dataservice AB

Good morning, The same thing is happening to us just after the update to 23.0. No other changes. At least Samsung mobile phones configured as POP3 have stopped receiving new emails. If we delet...

We upgraded to 23.0.0 over the weekend. Today users that utilize tags in Thunderbird are reporting that their tags have disappeared. The release notes listed the following item under "CHANGES AND N...

Hello, I have a user with an issue. In worldclient all the emails in the inbox folder show as unread and with zero size. The other folders are fine, just the inbox folder.  He uses ActiveSy...

@MARTIN Good luck. We reported this issue almost a year ago and the response was similar: Unfortunately the conversation view is currently not available for the MDaemon Connector. It is currentl...