If you check the existing users' mail directories, are there any .lck files present?

Also, when trying it on a desktop client, it works fine.  

I setup a new account and was able to view the messages I sent.  Problem seems to be only on existing accounts.  The number of messages appear to be correct in the POP log. I do not see a...

Hello Kevin, As a test, if you create a new account and send mail to it, are the mobile devices able to receive those messages? For the existing accounts, in the POP log, it should show the numbe...

Since upgrading to v 23, the few mobile devices using POP3 to receive email are not getting new messages.  I tried setting up an email account on a new device and it will download all of the e...

@Keith Thanks for the reply.  Below is the response of my xml.  It removed the picture that I had there, and did not populate it.  I tried with both a test pic that I converted to ba...

Russ, xml is case sensitive... The element name is Picture, not picture or PICTURE

I tested this and it worked as expected... Here the xml request that I used, echoed back in the response. <?xml version="1.0" encoding="utf-8"?><MDaemon> <API productversion="...

When it rains it pours. Thank you Arron. I was unaware of the announcement. Yikes.

Hi Dennis, That means you will no longer get notifications about Cyren upates failing and we are not offering a way to turn them back on.  We have made the change because of the recent announ...

Nothing too crazy, just grabbed a byte in Rio.Apologies. That will never happen again.I was reading the release notes for 23.0.0, and noticed [26695] AntiVirus - Removed option to send notification...

Thank you for the update! I hope the data enjoyed its vacation in Brazil! ;)  

Disregard. There was a policy configured with a geoblock. That traffic is apparently routed to Brazil now.

As mentioned in op, Clam updates are successful. I do not see any denied traffic at the perimeter devices for Cyren.

Hello Dennis, I am not seeing any failures on my test system at the moment. What does the update log show as the failure reason for you?

What this thread needs is more cowbell.

Since 11:01 on February 8th, Cyren updates have been failing. Clam updates are functioning as normal. Anyone else seeing this?

I'll test this, and if I find an issue, will write a fix into the API, likely for vesion 23.5 that willbe out later this year. Should be able to respond back to this post on Friday the 10th.