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Calendar/Addressbook is not visible or lost
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@Leigh
For a user who has access to multiple public folders, they all disappear rather than just one? They are not left with any public folders at all being displayed in Outlook?
Yes, exactly and they no longer come back automatically.
The solution is just to delete contents of C:\users\username\appdata\roaming\microsoft\Outlook.
When you start Outlook, all public calendars/address books are displayed.
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Leigh Staff
Martin,
Are the public folders located on the same drive as the users' mailbox folders or are they on a share elsewhere?
In Outlook, when the problem is happening, can you see the Public Folder container or the domain level container in the list?
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@Leigh
sorry for the late reply.
Are the public folders located on the same drive as the users' mailbox folders or are they on a share elsewhere?
Do you mean the folders in MDaemon server? It's all on c:\mdaemon
In Outlook, when the problem is happening, can you see the Public Folder container or the domain level container in the list?
No, I often only see the user's calendar and address book. No public calendars or address books are displayed when the error occurs.
What I've noticed in the meantime is that if a User1 authorizes User2 to access the calendar, this is not displayed after a user2 restarts Outlook.
I can also fix this problem if I delete the c:\Users\User2\Appdata\Roaming\Outlook directory.
I don't understand, it happens on different systems. Regardless of whether it is a client with Windows 10, 11 or a Windows Server (TS) with Outlook.Martin
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Leigh Staff
Hi Martin,
I was reading through the history of this issue again, and I want to make sure I correctly understand what is happening.
Does this issue always get triggered by adding a user to a new calendar, or is it just that is when the user is most likely to notice it is happening?
I think that it might be advantageous for you to contact technical support and open a case directly so that in-depth troubleshooting can be more easily accomplished for you, since this has been ongoing for awhile. You can open one by going here:
https://mdaemon.com/pages/support-request-form
and filling out the form.
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