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Security Gateway v10.5.2 Application Error 1000 every 5 min.
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Hello
I have been testing the Security Gateway on a Windows Server 2022, which I created especially for this purpose, for a few days now.
Since just now, the gateway keeps crashing.
Event Viewer:
System Log: (x times the same)
START Event Log / SecurityGateway v10.5.2 ------------------------------------------------------------------------------- Event Time/Date Event Description ------------------------------------------------------------------------------- Mon 2025-01-06 19:12:20: Loaded Chilkat components: Version 9.5.0.96 Mon 2025-01-06 19:12:20: Found valid license file: C:\Program Files\MDaemon Technologies\SecurityGateway\License\license.xml Mon 2025-01-06 19:12:20: Will attempt next license request at: 2025-01-12 15:09:38 Mon 2025-01-06 19:12:20: ServerAddress=resolver%d-mdaemon.ctmail.com;LicenseKey=XXXXXXX:XXXXXXX-XXXXXXX-XXXXXXX:10.5.2;TempDir=C:\Program Files\MDaemon Technologies\SecurityGateway\CommTouch\;VODCacheMaxEntries=10000;ClassCacheMaxEntries=10000 Mon 2025-01-06 19:12:20: The Outbreak Protection engine has been loaded: Commtouch-Version-ASAPSDK=8.5.7-2212280909 Mon 2025-01-06 19:12:22: ---------- Mon 2025-01-06 19:12:22: WinSock 2.2, IPv6 dual-stack available Mon 2025-01-06 19:12:22: Detected the following IP addresses... Mon 2025-01-06 19:12:22: * IPv4: 192.168.13.9 (Taken from Windows) Mon 2025-01-06 19:12:22: * IPv6: fe80::667f:44d5:e1d8:7071 (Taken from Windows) Mon 2025-01-06 19:12:22: ---------- Mon 2025-01-06 19:12:22: Using the following DNS servers... Mon 2025-01-06 19:12:22: * IPv4: 192.168.13.254 (Taken from Windows) Mon 2025-01-06 19:12:22: * Total DNS servers in use: 1 Mon 2025-01-06 19:12:22: ---------- Mon 2025-01-06 19:12:22: SGAV_ClamAVPlugin.dll is enabled Mon 2025-01-06 19:12:22: Loaded AV plugin: ClamAV for SecurityGateway Mon 2025-01-06 19:12:22: SGAV_IkarusPlugin.dll is enabled Mon 2025-01-06 19:12:22: Loaded AV plugin: Ikarus Anti-Virus for SecurityGateway Mon 2025-01-06 19:12:22: SMTP service starting Mon 2025-01-06 19:12:22: SMTP service started Mon 2025-01-06 19:12:22: Initializing SMTP services using :::25 Mon 2025-01-06 19:12:22: Initializing SSL-SMTP services using :::465 Mon 2025-01-06 19:12:22: Initializing MSA services using :::587 Mon 2025-01-06 19:15:42: -- Parsing Sieve scripts for event: IP -- Mon 2025-01-06 19:15:42: Parsed Blocklist OK Mon 2025-01-06 19:15:42: Parsed Location Screening OK Mon 2025-01-06 19:15:42: -- Parsing Sieve scripts for event: HELO -- Mon 2025-01-06 19:15:42: Parsed Blocklist OK Mon 2025-01-06 19:15:42: -- Parsing Sieve scripts for event: AUTH -- Mon 2025-01-06 19:15:42: Parsed Secure and authenticated port rules OK Mon 2025-01-06 19:15:42: Parsed Dynamic Screening OK Mon 2025-01-06 19:15:42: Parsed PTR DNS lookup OK Mon 2025-01-06 19:15:42: Parsed HELO DNS lookup OK Mon 2025-01-06 19:15:42: -- Parsing Sieve scripts for event: MAIL -- Mon 2025-01-06 19:15:42: Parsed Invalid Sender OK Mon 2025-01-06 19:15:42: Parsed MAIL DNS Lookup OK Mon 2025-01-06 19:15:42: -- Parsing Sieve scripts for event: RCPT -- Mon 2025-01-06 19:15:42: Parsed Blocklist OK Mon 2025-01-06 19:15:42: Parsed Tarpitting OK Mon 2025-01-06 19:15:42: Parsed Relaying Denied OK Mon 2025-01-06 19:15:42: Parsed Invalid Recipient OK Mon 2025-01-06 19:15:42: Parsed Validate Local Sender OK Mon 2025-01-06 19:15:42: Parsed SMTP Authentication Required OK Mon 2025-01-06 19:15:42: Parsed DNS Blocklists (Client IP) OK Mon 2025-01-06 19:15:42: Parsed SPF OK Mon 2025-01-06 19:15:42: Parsed Callback Verification OK Mon 2025-01-06 19:15:42: -- Parsing Sieve scripts for event: DATA -- Mon 2025-01-06 19:15:42: Parsed Blocklist OK Mon 2025-01-06 19:15:42: Parsed Anti-Virus OK Mon 2025-01-06 19:15:42: Parsed Outbreak Protection (Anti-Virus) OK Mon 2025-01-06 19:15:42: Parsed Outbreak Protection (Spam) OK Mon 2025-01-06 19:15:42: Parsed DKIM OK Mon 2025-01-06 19:15:42: Parsed DMARC OK Mon 2025-01-06 19:15:42: Parsed URI Blocklists (URIBL) OK Mon 2025-01-06 19:15:42: Parsed SpamAssassin OK Mon 2025-01-06 19:15:42: Parsed RMAIL OK Mon 2025-01-06 19:15:42: Parsed Attachment Filtering OK Mon 2025-01-06 19:15:42: Parsed From Header Screening OK Mon 2025-01-06 19:15:42: Parsed QR Code Detection OK Mon 2025-01-06 19:15:42: Parsed Credit Card Number OK Mon 2025-01-06 19:15:42: Parsed Credit Card Number (High Confidence) OK Mon 2025-01-06 19:15:42: Parsed German Driver's License Number OK Mon 2025-01-06 19:15:42: Parsed German Passport Number OK Mon 2025-01-06 19:15:42: Parsed Germany Identity Card Number OK Mon 2025-01-06 19:15:42: Parsed Medical Terms OK Mon 2025-01-06 19:15:42: Parsed Archiving OK Mon 2025-01-06 19:15:42: Parsed Office 365 Add-In Filter OK Mon 2025-01-06 19:15:42: Parsed Message Score OK Mon 2025-01-06 19:15:42: Parsed Message Signing OKI have also created a Windows Defender exception for the program folder of Mdaeomons.
My troubleshooting:
Server reboot and software reinstalled.I have just deactivated the 365 connector again and also readjusted the MX so that the mails land on the server again.
But what could that be?
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Matthew Staff@Dean Andeselic ,
Can you upload both DMP files in the link below and I'll will review them ASAP.
https://mdaemon.sharefile.com/r-rc3922c1eed334d4dbf5e34f0bd04ccd6
Thank you!
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Hello Matthew
I have just uploaded the first and last crash files to you
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Matthew Staff
Dean,
Could you also create a .zip of the messages in the ..\SecurityGateway\CrashDumps\InboundQueue directory and upload those as well?
Thank you!
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oops. I reinstalled the software this morning and so the folder is gone.
But everything has been working again since then. I still have 24 days to test it.
With best regards
Dean
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We found and fixed the issue. There is a new SecurityGateway.exe available that corrects the issue at, https://mdaemon.sharefile.com/public/share/web-s21638e08f21749e391c787be2c73f690.
To use the updated file, simply download and extract the new EXE. Stop the SecurityGateway service. Rename the existing SecurityGateway.exe found at \Program Files\MDaemon Technologies\SecurityGateway\App, and then place the new EXE in the same directory. Restart SecurityGateway.
This EXE can only be used with SG 10.5.2.
