Posts made by Bill

• Troubleshooting a connection issue

  Good morning, I have an e-mail that I am unable to send to what I guess is a small ISP.  In trying to troubleshoot the issue I have looked at the log and not much useful appears to be there.&...

  posted in Security Gateway

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  Bill
  12/11/23, 9:06 AM
• 2-Factor Authentication not working

  @Jonathan You're a lifesaver, that was it, I had a time drift of 2 minutes.  Thanks!

  posted in Security Gateway

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  Bill
  12/1/23, 1:33 PM
• 2-Factor Authentication not working

  I was prompted to re-enter a 6 digit code from my authenticator app (Google Authenticator).  Security Gateway told me it was wrong.  Ok, so I e-mailed the link to disable 2-factor authtic...

  posted in Security Gateway

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  Bill
  12/1/23, 12:18 PM
• SDQ results

  @Arron thanks, it occurred to me right after I posted this that perhaps Spamhaus had a log or something that showed it. A couple of suggestions: there doesn't appear to be a "reason code" for an S...

  posted in Security Gateway

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  Bill
  10/25/23, 2:55 PM
• SDQ results

  I signed up for the SDQ trial in SecurityGateway, but I am unable to figure out where I can find statistics on what it has actually caught.  Would need to know its effectiveness before I consi...

  posted in Security Gateway

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  Bill
  10/25/23, 2:32 PM
• SecurityGateway crashing frequently

  It crashed earlier and was down for several hours before I realized it.  I set the Windows service to restart after crash and it has been doing so. I actually disabled Cyren after posting...

  posted in Security Gateway

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  Bill
  4/12/23, 5:40 PM
• SecurityGateway crashing frequently

  This started out of the blue in the past 18 or so hours: Faulting application name: SecurityGateway.exe, version: 9.0.1.0, time stamp: 0x63dac767Faulting module name: aivse000.dll, version: 6.5.2....

  posted in Security Gateway

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  Bill
  4/12/23, 4:36 PM
• Locked out

  @Arron I just sent you an e-mail.  Thanks.

  posted in Security Gateway

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  Bill
  3/8/23, 6:50 AM
• Locked out

  @Arron I do have it if you want it.  There were no errors in the system log that I could see.  

  posted in Security Gateway

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  Bill
  3/3/23, 1:47 PM
• Locked out

  I ended up having to restore the database from the previous backup in order to get this to work again.   The terrifying part about this is that according to the HTTP log, I was logged in...

  posted in Security Gateway

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  Bill
  2/25/23, 5:17 PM
• Locked out

  For some reason, my credentials to login to SecurityGateway suddenly don't work.  The only message I get is "Incorrect Logon, please try again."  I tried the reset password link, put in a...

  posted in Security Gateway

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  Bill
  2/24/23, 1:02 PM
• All Word docs getting quarantined incorrectly

  @Arron Hi Arron, I never received the e-mail.

  posted in Security Gateway

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  Bill
  1/23/23, 4:59 PM
• All Word docs getting quarantined incorrectly

  @Arron Sent you a sample as requested.

  posted in Security Gateway

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  Bill
  1/21/23, 12:38 PM
• All Word docs getting quarantined incorrectly

  Since updating to SecurityGateway 9.0, any e-mail with a Word document attached is getting quaratentined because it appears the Cyren antivirus engine fails to scan it.  This is the relevent p...

  posted in Security Gateway

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  Bill
  1/19/23, 2:46 PM