Posts made by Bill

• Confusion on an AI variable

  I thought that might be the case because the prompt seeemed to work fine with either one, but, better safe than sorry and figured I'd ask.  Thanks!

  posted in Security Gateway

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  Bill
  3/13/26, 1:21 PM
• Confusion on an AI variable

  On the "Edit AI" prompt screen, the following is presented as a variable example:  {classification_labels} - The allowed classification labels When you "view all  available var...

  posted in Security Gateway

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  Bill
  3/12/26, 9:01 PM
• Question regarding AI model "Temperature"

  The backstory here is that I noticed I was having an issue where, let's say the same e-mail gets sent to 3 different recipients; exactly the same e-mail, the AI classification would be "legitimate"...

  posted in Security Gateway

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  Bill
  8/26/25, 11:44 AM
• Another AI question: tools

  My last AI related question, I promise.  Apparently in the OpenAI API there is a parameter to allow the model to use tools.  So for instance I have configured an MCP server in LM Studio t...

  posted in Security Gateway

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  Bill
  8/25/25, 2:11 PM
• Question regarding AI model "Temperature"

  Do you know if the "temperature" setting passed via the API overrides whatever is set on the model default?  If so, wouldn't you also need to adjust the top P sampling as well? 

  posted in Security Gateway

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  Bill
  8/25/25, 1:59 PM
• AI rules conditions bugs

  I'm using 11.0.1. I'd have to go back and try to recreate it but I constantly had an issue with trying to set "Sender Address" "does not end with" and then @domain.com, save it and reopen and it w...

  posted in Security Gateway

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  Bill
  8/25/25, 1:54 PM
• Question regarding AI model "Temperature"

  Actually upon further review it doesn't appear that this setting does anything or "sticks," I change it to 0 or 2, save, and re-open and it's back to 1.  

  posted in Security Gateway

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  Bill
  8/23/25, 1:36 PM
• AI rules conditions bugs

  Hi,  I seem to encounter several consistent bugs when trying to set certain conditions in the AI Rules.  For instance when "Sender address" to "does not end with" this always changes its...

  posted in Security Gateway

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  Bill
  8/22/25, 3:30 PM
• Question regarding AI model "Temperature"

  In the documenation, the temperature scale seems to be from 0 to 2, but, when reviewing documentation on various LLMs and suggestions, you often encounter a scale of 0-1 for temperature. So my que...

  posted in Security Gateway

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  Bill
  8/22/25, 3:27 PM
• AI issue with local models and <think> tags

  I have to say it is a pretty cool feature; it seems by far the best way to spot phishing e-mails.

  posted in Security Gateway

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  Bill
  8/13/25, 2:31 PM
• AI issue with local models and <think> tags

  @Arron Hi Arron, No amount of prompt engineering could make it work, but I did find a solution; use LM Studio instead of Ollama.  Then it works perfectly.  Also in case anyone cares, I s...

  posted in Security Gateway

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  Bill
  8/13/25, 11:33 AM
• AI issue with local models and <think> tags

  I am trying to use a local model (Deepseek-R1) on a local machine running Ollama.  It works fine, except that no matter what I do it includes its reasonsing/thinking within <think> tags,...

  posted in Security Gateway

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  Bill
  8/8/25, 3:27 PM
• Suggestion: Better detection of spam/phishing e-mail

  In response to the post above about suggestions, I have one that is unfortunately sort of vague: I wish SecurityGateway was better at learning to recognize obvious spam/phishing e-mail dyamically.&...

  posted in Security Gateway

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  Bill
  3/9/25, 6:59 PM
• SecurityGateway 10.0.0 has been released

  Great relase on 10.0! I think I found a logic problem with regards to the new Abusix; if you enable Abusix, it automatically creates and enabled entries in the DNSBL list, one of which is the "Whi...

  posted in Security Gateway

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  Bill
  5/18/24, 11:06 AM
• Troubleshooting a connection issue

  Good morning, I have an e-mail that I am unable to send to what I guess is a small ISP.  In trying to troubleshoot the issue I have looked at the log and not much useful appears to be there.&...

  posted in Security Gateway

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  Bill
  12/11/23, 9:06 AM
• 2-Factor Authentication not working

  @Jonathan You're a lifesaver, that was it, I had a time drift of 2 minutes.  Thanks!

  posted in Security Gateway

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  Bill
  12/1/23, 1:33 PM
• 2-Factor Authentication not working

  I was prompted to re-enter a 6 digit code from my authenticator app (Google Authenticator).  Security Gateway told me it was wrong.  Ok, so I e-mailed the link to disable 2-factor authtic...

  posted in Security Gateway

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  Bill
  12/1/23, 12:18 PM
• SDQ results

  @Arron thanks, it occurred to me right after I posted this that perhaps Spamhaus had a log or something that showed it. A couple of suggestions: there doesn't appear to be a "reason code" for an S...

  posted in Security Gateway

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  Bill
  10/25/23, 2:55 PM
• SDQ results

  I signed up for the SDQ trial in SecurityGateway, but I am unable to figure out where I can find statistics on what it has actually caught.  Would need to know its effectiveness before I consi...

  posted in Security Gateway

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  Bill
  10/25/23, 2:32 PM
• SecurityGateway crashing frequently

  It crashed earlier and was down for several hours before I realized it.  I set the Windows service to restart after crash and it has been doing so. I actually disabled Cyren after posting...

  posted in Security Gateway

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  Bill
  4/12/23, 5:40 PM