The documentation is wrong. The default value is now 30 seconds and the range is 30 - 120 seconds.  We'll get the documentation corrected.

So we agreed that from my side there was no problem in principle? Yes.   Please let us know what you find out.

Hello, reviewing the 23.5 manual for ActiveSync Tuning section, it indicates default value of 5 seconds for Folder Monitor Interval (seconds) relative to Ping Sync/Wait Folder Monitoring section. ...

So we agreed that from my side there was no problem in principle? I'm going to see if I can find the help desk of this platform to see if I can move forward with the issue. I will update when I hav...

The certificate was not checked off! How annoying! I did another get and test and confirmed that the config file switched back to a secured connection.  Thank you so much for your help, Arron!

In MDaemon under Security / Security Manager / SSL & TLS / MDaemon, are the boxes checked to enable dedicated SSL ports for SMTP, IMAP, and POP? Do you have at least 1 certificate that is enab...

The RDS deployment uses user profile disks, so same profile regardless of which server they're connected to. Here are the differences I found in the before and after config files:   BEFORE ...

The message IDs being different indicate they are different messages with the same content.  If it was the same message being sent over and over I would expectd the message IDs to be the same....

Hi Arron, thank you very much for your response. I am attaching two complete SMTP reports. I understand that the message ID is not the same. I don't see anything wrong with the transaction, if I...

I don't think its a configuration in MDaemon, but its hard to tell without more information.   It could just be that the sender has this person's email address on their list hundreds of t...

Hello everyone again! I am having repeated emails from some specific domains/servers against my domain in MDaemon. In the boxes where I receive the repeats, both in the webmail and in the email...

The next time a user has the issue, please get a copy of their config.xml file from the %USERPROFILE%\AppData\Roaming\Alt-N\Outlook Connector 2.0\Accounts\$OUTLOKPROFILE$\$EMAIL$\ folder, and make ...

Oh, and nothing is logged in the IMAP logs when the problem occurs.

Yes, that's correct - Test & Get Account Settings. I just go to that screen, without changing any setting, test the settings, they are always successful because nothing has changed in our envir...

What button are you using to Test the connection?  Are you talking about the "Test & Get Account Settings" button found on the General tab when editing the Outlook Account?  Or is the...

No, no settings are changed before testing the connection.  I will check the IMAP logs next time the problem pops up. Should I post them here or is that getting into support ticket territory?...

I have not seen any other reports of the issue.  When you test the connection settings, are any of the settings being updated?  The only thing I can think of is something has changed tha...

Hello, We intalled version 23.5.2 last week and since then, we have had problems with Outlook Connector  The user launches Outlook and gets an error saying it cannot connect to the MDaemon s...

At this time, AI Email Assist is not available in the WorldClient theme.   The Pro theme is our latest theme and as things evolve will kept in place longer than other older themes such a...

All our users prefer to use World Client theme over Pro theme but AI Email Assist only appears to be available in Pro theme.  Am I missing something or is the Pro theme really the only theme t...