Thanks Aaron.  Yes, everything is back.  You can mark this issue CLOSED Appreciate your help.

Hi Dave, I'm sorry, I didn't realize you were on the hosted server.  You won't have access to make a backup of the database or to the log files.  Your account was disabled for sending to...

@Arron  Ok, thank you very much

Hi Aaron.  Thanks for the prompt reply.  Unfortunately this is the Hosted version of Security Gateway, so they are hiding a lot of the information from me. I have not found where the logs...

First, make a backup of the database and upload it to us along with all of the SG logs for the day the issue started and the email address of the account affected so we can take a look.  http...

Running SecurityGateway for Email Servers  v10.5.2 (64 bit) Last night emails to the primary email account started bouncing with a 550 Recipeient Unknown error Logging into MDaemon, th...

This has been fixed for the next MD 25.0.0 beta which we plan to release in the next few days.  We are planning to release MDaemon 25.0.0 to the public in March. We found that if the message ...

Thank you very much for the support , Arron!

This has been fixed for the next beta release of MDaemon 25.0.0, which should happen in the next few days.  We are planning for the public release of MDaemon 25.0.0 in March.

Yes, in the limited amount of testing that I've done, you can, but it will require that you manually edit some files.  I would reccomend that you test this thoroughly before implementing in a ...

I was able to reproduce the issue and have submitted a work item for the development team to review.

Sorry I should have been more clear, my last response was in regards to issue #2.  I've reproduced issue #1 an in my testing it is because IOS is not sending the reminder. If IOS doesn't send ...

Hello I did setup such a ' shared ticketing' account, with a public folder and ticketing number It's seem to work well. Remark Just for your information if a user from an other domain (xy@test.c...

In Theme Pro, clicking on an .eml attachment downloads it instead of opening it in the browser itself.  Once the .eml is downloaded, Chrome will open it, but Firefox will not. With the LookOu...

Still gathering the logs for you.  Please find this thread below, same issue and step by step problem. https://answers.microsoft.com/en-us/msoffice/forum/all/ios-calendar-alert-time-not-sync...

I have not been able to reproduce the issue yet.  Does the same thing happen on all events or just certain events? Are there any errors in the webmail log when the user attempts to change th...

@Arron Theme: Lookout Client: Webmail and other than than 'native ios' calendar nothing else is used. Checking 4 weeks into the future from the point of change, the event is every 2 weeks. 

The user has an existing recurring event in their calendar, then they're adjusting this event's reminder by going into Calendar on webmail Event > Edit > Reminder > *Current no reminder in...

Disregard first section of last message.  https://knowledge.mdaemon.com/activesync-debug-logging

Thanks for the quick response.  I'm having trouble with settings log level to debug. Where exactly do I find this because I can see it. - Setup > Activesynce > *Then im not seeing wher...