Giovanni, The SG 11.0.0 installer can update the database directly to Firebird 5 format.  However, there is an issue with your DB that needs to be corrected first. https://knowledge.mdaemon....

The upgrade log shows that your database is version 2.5.   Tue 2025-07-01 11:31:38: Creating copy of Firebird 2.5 database file [C:\Program Files (x86)\Alt-N Technologies\SecurityGateway...

I cannot find a way to attach files (and big files) here, so below I'm pasting the links to google driveUpgradeDBToFb5.logCompressed db and log1) As you can see in UpgradeDBToFb5.log, many errors c...

Before you try the upgrade to version 11.0.0 again, try doing a backup and restore of the SG 10.5.3 database.  https://knowledge.mdaemon.com/how-to-backup-securitygateway Once the restore is...

Hi, thank your for answering. In the meanwhile I installed an older version (SG1053_en_x64.exe) on top of v11, and SG started to work again.I will re-try the update outside office hours in CET, and...

@Giovanni Can yo also upload the UpgradeDBToFb5.log in the SecurityGateway\App folder?Thank you.

There should be a SecurityGateway.fb3 file in the SecurityGateway\App folder.  Can you upload a copy of it to us? https://mdaemon.sharefile.com/r-rc3922c1eed334d4dbf5e34f0bd04ccd6 If there i...

We had the same problem (update bar frozen) on 3 servers. Installing using the installer (SG1100_en_x6.exe) completed correctly the installation, despite we are seeing a lot of errors on the databa...

@GUILBERT  Great, thank you for letting us know!

Hi, the reminders are working !

Thanks, I've just applied the changes to the file and I'll let you know in the next few days as soon as I get any user feedback.

We have found an issue with reminders when the mailbox path changes.  Based on the data you sent, it looks like the mailbox path is changed when you changed the account to the new domain. ...

Thank you for reporting the issue and for letting us know that running the install manually worked for you.  We have been able to reproduce an issue that occurs intermittently when updating fr...

From the account manager, I opened the account editor and changed the mailbox domain with the drop-down list

@Arron,this way the update was successful, thank you!(download the install from https://mdaemon.com/pages/downloads-security-gateway-free-trial and run it on the SG server)

How was the user migrated to the new domain?  What steps did you take?  I'll replicate it in a test environment and see what happens.

I have upload 2 backup of reminders.dat, but at this tilme this user was not migrated, he was on the old domain

@GUILBERT  The meeting you provided occurred in the past.  Entries are removed from the reminders.dat file once the reminder is sent.  So when we look at a meeting in the past, I ca...

Thx Arron, .zip uploaded : old_newDomain.zip

@Arron, Previously, there were no issues with updates, and a full server reboot was not required. OK, I will try