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Security Gateway crash
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This has happened twice, with about a week in-between.
Faulting application name: SecurityGateway.exe, version: 9.5.3.0, time stamp: 0x65b93833
Faulting module name: SecurityGateway.exe, version: 9.5.3.0, time stamp: 0x65b93833
Exception code: 0xc0000005
Fault offset: 0x000000000035348b
Faulting process id: 0x219c
Faulting application start time: 0x01da78c603938c36
Faulting application path: C:\Program Files\MDaemon Technologies\SecurityGateway\App\SecurityGateway.exe
Faulting module path: C:\Program Files\MDaemon Technologies\SecurityGateway\App\SecurityGateway.exe
Report Id: 138caa98-ecfc-11ee-8130-0cc47a81998a
Faulting package full name:
Faulting package-relative application ID:
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Tyler Staff
@John
Which Windows operating system is SecurityGateway installed on? Is the Windows defender or another third party antivirus application scanning and/or monitoring the \SecurityGateway directory and sub-folders? If enabled/active, have exclusions been made to exclude this directory from scanning and real-time monitoring?
Is there anything logged in the SecurityGateway-YYYYMMDD-System.log when this crash was recorded in the Event Viewer?
Is there a DMP file that's generated in the \SecurityGateway\CrashDumps\ folder when this and the previous crash occurred or is this folder empty?
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Server 2012
Nothing shows in the log, it just stops with entries and then starts up when I started the service again.
Yes, there are two crash dump files, one for each time.
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Tyler Staff
@John Can you upload both DMP files in the link below and I'll submit them to our developers for review.
https://mdaemon.sharefile.com/r-r77d4332c21ab4a28afe9e84ea94e2f3c
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Done.
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Tyler Staff
@John
Can you submit a ticket below to our support portal and we can review this further?
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Yes, I have done it.
