English
Chinese (Simplified)
French
German
Italian
Japanese
Russian
Spanish
Vietnamese
Global Status:133 during setting up ActiveSync on device
-
Hello, we have issue with one of the ActiveSync users not being able to recreate the exchange setup on their phone (he deleted the setup after thinking it was corrupted, but it was our subscription not renewed).
On the phone it comes up with Server can't be reached but in the mdaemon logs for airsync it comes with:
241108 101329429 I [1A00EFA3] 0x41330080 Connection: IP:10.10.71.12 SRV:xxx.xxx.co.uk RM:POST SSL:On UA:Android-Mail/2024.10.20.690780686.Release QS:Cmd=FolderSync&User=xxx%40xxx.co.uk&DeviceId=androidc709918840&DeviceType=Android LNG:en CT=application/vnd.ms-sync.wbxml CL=13 TID:0x00001F38
241108 101329429 I [1A00EFA3] 0x41310044 Connection: Client Info: Android (androidc709918840)[14.1] PK:0 MP:No CMD:9
241108 101329429 I [1A00EFA3] 0x41330008 Authenticated: xxx@xxx
241108 101329429 I [1A00EFA3] 0x41310518 Operation: FolderSync
241108 101329430 I [1A00EFA3] 0x41311836 Options: 0x0000000628CC
241108 101359626 W [1A00EFA3] 0x81310060 Global Status:133 "The server's data file that contains the state of the client is locked. "
241108 101359626 W [1A00EFA3] 0x80004004 Operation aborted
241108 101359627 I [1A00EFA3] 0x41310530 Status: FolderSync processing complete
241108 101359627 I [1A00EFA3] 0x4131183C FolderSync session terminatingThe only information I found with explanation of the status is:
133
SyncStateLocked
The server’s data file that contains the state of the client is locked, possibly because the mailbox is being moved or was recently moved.
We have 5 users using ActiveSync and all the other 4 are okay, though they were set up before three things that happened to the mailserver, which i suspect at least one of them is the reason behind it:
1. We have moved mailboxes to seperate drive due to lack of space (seems exactly like the reason for status 133)
2. Recently the new drive was not visible for few hours due to faulty sata cable (it caused some issues with shared calendars, not sure if that can be related)
3. Subscription was not renewed - it seems back to normal for users who didn't try to recreate their exchange setup on their phones.Is there anything I can look for to fix the issue? I have another user who wants to do the setup on their phone but for now I just did IMAP instead of Exchange.
I've tried looking on internet but there's not much on this topic.
Thank you
-
Arron Staff
The first thing I would try would be to delete the account from the phone if it still exists. On the MDaemon server go to the user's mailbox directory and move the _ActiveSync directory out of the user's mailbox. (/MDaemon/Users/[domains]/[user]/_ActiveSync/) This will reset the sync state of the account and the device and should allow the device to start synching again after the account setup is completed on the device.
Please let us know if you are still having issues.
-
Thank you for such a quick help, deleting the folder worked!
-
Arron Staff
Great, I'm glad that fixed it for you! Thank you for letting us know.
