Problem Imap Flags after restoring restoring a backup | MDaemon Technologies, Ltd.

Problem Imap Flags after restoring restoring a backup


  • Hi,

    As a result of a cryptovirus I had to reformat the server and download mdaemon back from IDrive. Everything works except that by opening with Wordclient the various accounts, the users get thousands of unread emails . I have tried downloading only the various Imap.mrk files again but it does not change. I have tried checking for any read permission problems but there are none. What could have gone wrong in the backup phase ? That they got corrupted ?  I would like to understand so that I can avoid the problem in the future, thanks

    Luca



  • What version of MDaemon are you using?

    Are all messages unread or only some?  

    Can you zip an entire mailbox that has this issue and upload it to us?

    https://mdaemon.sharefile.com/r-rc3922c1eed334d4dbf5e34f0bd04ccd6


  • We are running the latest.

    >Are all messages unread or only some?  

    I believe some of them not all. Also thousands of deleted emails reappared  back in folder like in spam.imap or

    >Can you zip an entire mailbox that has this issue and upload it to us?

    I already deleted and set all email as read to allow the users to go on with their job. This evening I will download again the backup  and will install it on a trial version of mdaemon just to prepare an mailbox for you. Thank you


  • Also these are the steps I followed:

    Dowloaded latest version of Mdaemon and installed it.

    Download mdaemon folders and users one (because users folder was in a different disk) from cloud

    Copied mdaemon folders and users in c:\mdaemon 

    Changed the path of users in each account (because now we decide to put is back in the same c:\mdaemon folder) 

     


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