Outbreak Protection not licensed

• O

  Oliver

  1/16/25, 4:02 PM

  Hello,

  I found the following note in the message information:
  “Outbreak Protection: you are not licensed for the antispam or VOD service. Contact your service provider to enable the service.”

  Here is the entire excerpt:
  Thu 2025-01-16 10:25:07: -- Running from: Outbreak Protection (Anti-Virus) --
  Thu 2025-01-16 10:25:07: Message is passed to Outbreak Protection (size: 27944)...
  Thu 2025-01-16 10:25:07: * Outbreak Protection: you are not licensed for the antispam or VOD service. Contact your service provider to enable the service.
  Thu 2025-01-16 10:25:07: -- End: Outbreak Protection (Anti-Virus) (0.000097 seconds) --
  Thu 2025-01-16 10:25:07: -- Run from: Outbreak Protection (Spam) --
  Thu 2025-01-16 10:25:07: -- End: Outbreak Protection (Spam) (0.000330 seconds) --

  How can I license Outbreak Protection?

  Regards
  Oliver

  Translated with DeepL.com (free version)

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• 

  Matthew Staff

  1/16/25, 4:10 PM

  Oliver,

  Have you tried restarting the SecurityGateway system service?  What version of SecurityGateway are you running?  I will need a copy of your registration key.  Please send it directly to me (matt.mcdermott@mdaemon.com).  Do not post your registration key to this forum.

  Matthew McDermott
  Senior Software Developer
  
  MDaemon Technologies
  Simple Secure Email

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• O

  Oliver

  1/16/25, 4:23 PM

  Hello Matthew,

  I have already restarted the server several times. I am using the current version v10.5.2.

  The mail with the information has been sent to you.

  Thanks
  Oliver

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