Outbreak Protection not working

• A

  Abel

  8/25/26, 2:55 PM

  Hello!

  I have an issue with Outbreak Protection, it says "The Outbreak Protection service is not available." And in the logs:

  Tue 2026-08-25 14:24:12: Outbreak protection service is not available

  Tue 2026-08-25 14:24:12: * CCommTouchScanner Error: HttpError: 409

   

  In Security - Anti-Spam outbreak is greyout.

   

  I already restarted SecurityGateway service.

   

  Thank you!

   

  Abel Herrera
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• A

  Arron Admin Staff

  8/25/26, 3:50 PM

  The 3rd party provider of the Outbreak protection service is currently under a DDoS attack.  They are actively implementing remediation steps to address the issue as soon as possible.

  Sorry for the inconvenience.

  --
  Arron Caruth

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• A

  Abel

  8/25/26, 3:56 PM

  Ah! Thank you, Arron.

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