I'm not an expert on backup software, but it sounds like the backups are cumulative. So each backup is adding content.  This is fine for a while, but at some point you need to reset and do a f...

I think you are right. I've just downloaded again only one user account specifing as snapshot date the last sunday evening, the day before the virus, and now browsing in the spam.imap folder of tha...

I'm not sure what caused the issue, it was just an idea I had.  

I don't know I would have to do some testing. The service backs up every night when there is no one in the office who can move emails around in the meantime. When downloading the backup the service...

When the files are backed up, are new files added to the backup as they are added to the mailbox on the MDaemon server?   Are files ever removed from the backup?  For example, if a ...

Also these are the steps I followed: Dowloaded latest version of Mdaemon and installed it. Download mdaemon folders and users one (because users folder was in a different disk) from cloud Copied...

We are running the latest. >Are all messages unread or only some?   I believe some of them not all. Also thousands of deleted emails reappared  back in folder like in spam.imap ...

Please upload a copy of the MDaemon Connector log for the day this issue occurred.  We'll also need to know the username of the user that had the issue and the approximate time the issue occur...

No, it won't show up. Only when I delete the files in the folder does everything appear again.

What version of MDaemon are you using? Are all messages unread or only some?   Can you zip an entire mailbox that has this issue and upload it to us? https://mdaemon.sharefile.com/r-rc...

Yes, if you restart Outlook when the issue happens, does the folder in question then appear in Outlook?

Hi, As a result of a cryptovirus I had to reformat the server and download mdaemon back from IDrive. Everything works except that by opening with Wordclient the various accounts, the users get tho...

Hello Arron, did you receive my PM with screenshots? Martin

Make sure you have cleared the browser caches after upgrading.  I tested the message on my test machine and it worked correctly in 24.5.2.

Sorry. I thought we updated the Mdaemon. Just checked the version number and its 1 behind. please disregard. Thank you.

Please install the latest version, we released 24.5.2 yesterday, it should fix the issue. Please let us know if it does not fix the issue. If you are already running 24.5.2, please upload a copy o...

This just started happening. ( I don't know if it matters, but we do have the newest update.) some emails from Microsoft, that are image heavy, are not showing up to the receipent. there is a 'Lo...

I am working with them as we speak on this and one other file from another software  

I reported the misclassification to Avast and AVG, they confirmed it was a misclassification and reported that they addressed the issue.  I verified the issue is corrected using Virustotal. h...

No it is not fixed it popped up this morning on my email server