ActiveSync for users moving to new device

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• A

  Allen

  1/17/26, 9:11 AM

  Hello,

  When a new user get a new mobile device and we sign them into the new device,

  I see 2 devices ID's on the user account. Do we have to manually remove the device ID?

  Does that mean the user is using 2 activesync licenses?

  Thank you.

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• A

  Arron Admin Staff

  1/20/26, 7:27 AM

  Do we have to manually remove the device ID?

  You can if you want, but you do not have to.  There is a setting in MDaemon that will automatically remove them after X days.  You can find the setting in Remote Administration under ActiveSync | Tuning.  "Remove inactive clients after this many days"

  Does that mean the user is using 2 activesync licenses?

  No, activesync is licensed per user, not per device.

  --
  Arron Caruth

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