Action Required: Messages in Bad Archive Queue | MDaemon Technologies Community Forum
  1. Forum
  2. Security Gateway
  3. Action Required: Messages in Bad Archive Queue

Action Required: Messages in Bad Archive Queue

  • J

    I keep getting an email with this subject: Action Required: Messages in Bad Archive Queue

     

    One or more messages have been moved to the bad archive queue after failing to archive. These messages require manual intervention.

     

    Queue: Bad Archive Queue

    Message Count: 12

    Timestamp: 2026-05-15 13:34:41

    Please review the bad archive queue to determine why these messages could not be archived. Common causes include invalid domain or user IDs, or problems with the archive store.

    **This message has been automatically generated by SecurityGateway for Email Servers**

     

    I am unable to find this Queue to review it or figure out what is happening.

    0 likes
  • L

    It should be under Setup/Users | Archiving | Failed Messages. 

    I will create an task to improve the findablity of this queue, I can see how it might be more difficult to find than it should be.

    0 likes
  • J

    I actually did find it, but it shows no messages.

     

    C:\Program Files\MDaemon Technologies\SecurityGateway\Archive\Queue\Failure

    If I look on the server in the folder, I see them there, MSG and CTL files.

     

    0 likes
  • J

    I had had a power outage and for some reason, the archive on the external drive wasn't working.  I looked in the system log and saw the errors.

    I restarted the SG service and things started working fine.

    0 likes
  • L

    I am glad you got the issue resolved, please let us know if you have any further questions.

    0 likes
Please login to reply to this topic!

Participants