Outbreak Protection Timeout | MDaemon Technologies Community Forum
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Outbreak Protection Timeout

  • R

    Hi,

    Anyone have a clue as to why suddenly Outbreak protection would timeout?

    Error in log: Outbreak Protection Error: CURL error: Connection timed out after 10000 milliseconds

    Rebooted Mdaemon server & Service. 
    Temporarily disabled Outbreak Protection but still getting the same Connection timed out. 

    0 likes
  • A

    Are you still having the issue?

    When you ping files.mdaemon.com, what IP address is returned?

    Is your firewall blocking the traffic on port 80?

    Please post a log snippet that shows the error occurring.

    If outbreak protection is disabled, it shouldn't still be causing a winsock error for new sessions.  If there are still sessions active from before Outbreak Protection was disabled, they will still attempt to query the Outbreak Protection service, but new inbound sessions should not.

    --
    Arron Caruth

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  • R

    @Arron 
    Pinged files.mdaemon.com.

    Pinging 1176448701.rsc.cdn77.org [169.150.246.48] with 32 bytes of data:
    Reply from 169.150.246.48: bytes=32 time=23ms TTL=57
    Reply from 169.150.246.48: bytes=32 time=23ms TTL=57
    Reply from 169.150.246.48: bytes=32 time=18ms TTL=57
    Reply from 169.150.246.48: bytes=32 time=18ms TTL=57

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  • A

    I'm sorry, I asked you to ping the wrong host name.  

    Can you ping resolver1-mdaemon.ctmail.com and post the results?

     

    --
    Arron Caruth

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