The X-MDRemoteIP: header shows that MDaemon received the message from 34.77.39.149. The EHLO/HELO value can be anything the sender wants it to be, in this case they set it to "[10.88.0.4]" It doe...

If anyone could shed some light, I see the email is has the ip from some European country, but its also(?) saying it's not the correct return address. it also shows HELO 10.88.0.4(???). Also, we us...

Hello, Where would we find the incoming IP of email when looking at the source? Our domain was spoofed and we're trying to see the details. Thank you.  

What version of Outlook Connector are you using? What does the MDaemon Connector log show is happening when the issue occurs?

Hi there, We are experiencing an issue where some emails do not appear in the Sent Items folder in Outlook 2016. This issue occurs randomly for various users. We are using MDv 24.5.0 along with th...

For user2, have them open Outlook and go to MDaemon Connector / Account / Folders.  Do they have the radio button for Show All folders or Show Only Subscribed Folders selected? Is the box che...

By default, when MDaemon scores messages based on the results of Outbreak Protection it scores messages that classify as "bulk" spam the same as spam.  In most cases this does not cause issues...

Thank you

@Arron,  I uploaded it again, the first time I didn't press the button "Upload"(

Hello, >Are you creating an entirely new Calendar or Address book folder?  Or are you creating an new item in an existing folder?  I have a new public calendar and address book in MDa...

Hi Arron, I'm not sure what is going wrong; perhaps the DNS is not propagating quickly enough.

I have not been able to find the file that you uploaded.  Can you upload it using this link? https://mdaemon.sharefile.com/r-rc3922c1eed334d4dbf5e34f0bd04ccd6 If that is the same link you us...

  I have attached an example md50000006736.eml in   File Request from Arron Caruth at MDaemon Technologies, Ltd

I would need to see the X-MDOP header for a message that was incorrectly flagged. The message that this MDOP header came from was not flagged by Outbreak Protection.

@Arron  X-MDOP-RefID: str=0001.0A682F1A.6731DB1C.0050,ss=1,re=0.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0 (_st=1 _vt=0 _iwf=0)other X-MDOP headers are missing

These misclassifications should all be corrected now.

Can you add the sender to the SPF/DKIM approved list? (Security / Security Manager / Approved) Can you add the sender to the spam filter allow list?  (Security / Spam Filter / Allow LIst (by ...

Hello, Are you creating an entirely new Calendar or Address book folder?  Or are you creating an new item in an existing folder?   How is the item being created?   Is th...

We have not found any issues in our testing and we do not have any reports of issues.

@Arron  Forward the message as an attachment to spamfp@mdaemon.com.  I sent an email on 10/31/2024, but at the moment, the emails from the example continue to receive 7 spam points....