@Arron  Ok, I'll do it Thanks you very much for your support Best regards

I can't explain why you were not seeing the issue with other users on your server.  If you start seeing the issue again, please let us know.

Thank you for the additional dump files.  We are still investigating and will let you know as soon as we figure it out.   Thank you for your patience.

@Tasagore  If the client is running Outlook version 2401 or 2402, you'll want to disable updates in the File > Office Account > Update Options menu and run the following command in comm...

Good morning Arron, I'm uploading now a new dumps files collected right now following exactly your instructions. The first tha I uploaded was wrong.  

Please collect a series of hang dumps for the worldclient.exe process using the instructions found here, https://knowledge.mdaemon.com/how-to-collect-hang-dumps.   Once all the dump file...

Thank you for your response and your attention,    As a client we use mademon webmail. We have to configured the signature in an html file that is saved in the "WC" folder of each user...

Please put the original MSG file in a password protected zip file and email it to virusfn@mdaemon.com.  Please be user to include the password in your email.  

There is not a way to have DNSBL lookups done immediately. You can use the Reverse DNS lookups and Location Screening to help block connection.  These lookups are done at the very beginning o...

I have a couple of content filter rules that look for messages with the same subject. I am assuming the messages all have the same subject, but if that is not the case then we'll have to find somet...

The certificate was not checked off! How annoying! I did another get and test and confirmed that the config file switched back to a secured connection.  Thank you so much for your help, Arron!

Hi Arron, thank you very much for your response. I am attaching two complete SMTP reports. I understand that the message ID is not the same. I don't see anything wrong with the transaction, if I...

At this time, AI Email Assist is not available in the WorldClient theme.   The Pro theme is our latest theme and as things evolve will kept in place longer than other older themes such a...

Can you send me your license key privately?  You can send it to arron.caruth@mdaemon.com. Please do not include your license key anything you post to our community forums. Can you post a scre...

Everything I've found so far says that version 2401 is only in the Current Channel (Preview), not in the Current Channel or in any of the other Enterprise channels.  You should just be able to...

Your log files show all connections to MDaemon coming from the same IP address, 183.21.26.1.  I'm guessing this is your firewall or a proxy server.  It is intercepting all connections fro...

Morning Arron. I had extracted all the log files into Zip Archive by 23 Jan 2024. Uploaded in your share drive link. Please refer. Thanks.

Hi Arron, sorry for the incovenience. May you start a private chat to us? As I cannot even proceed due to after I click your username, the permission is denied. Thanks.

I tested with an IMAP client and confirmed that ports 993 and 465 are not available on the internet.  Is your firewall allowing traffic inbound on these ports?  When I try to connect on t...

Hi Joan, I don't have a ton of experience with load balancers, but I know it can be complicated. There are some great articles on google about hardware vs software.  It seems the best is goin...