The development team has looked at the dump file, unfortunately we have not yet been able to find information in the dump that tells us why it was not responding. We will keep looking.  The du...

Ok, I've uploaded the dump file. The ClamD logging was not enabled, but I have now enabled it. I'll keep an eye open. Thanks!

Can you upload the crash dump file to us using this URL? https://mdaemon.sharefile.com/f/fo11e16f-9fcf-4dee-9af7-4a74116c176d If its not already enabled, can you also enable ClamD logging by goin...

The problem occurs when users have too many emails in their inbox. Just yesterday, a user called me about this issue, and they had over 32,000 messages in their inbox. To prevent this from happenin...

Hello Javier, When the "The Sync Key sent by the client is invalid" error occurs, which folder ID does it reference? When a user experiences that error, does it occur with more than one type of f...

Running both ClamAV and IKARUS. Yes, there is a CFEngine.exe.2500.dmp file from 8:31am yesterday morning.  So, I picked 6/7/2023 at 8:57am as the time to search in the logs, as that correspo...

@Success  The Search and Replace content filter action currently has issues with certain character sets.  What exactly are you trying to do?  If you would like to replace the subje...

Were there any dump files created in the MDaemon\dumps directory?  If there are I can provide a link to upload them to us. Are there any errors in MDaemon's content filter log? Are there any...

I've had this happen in the past in bursts, then it clears up... but now it's here again. MDaemon v23.0.1 w/ MDaemon Antivirus All the sudden, I get tons of alerts that "AntiVirus did not respond...

Thu 2023-06-08 13:14:26.236: [02537596] Resolving MX record for gmail.com (DNS Server: 1.0.0.1)...Thu 2023-06-08 13:14:26.254: [02537596] *  P=005 S=000 D=gmail.com TTL=(28) MX=[gmail-smtp-in....

Now that I understand the value of TTL I'm focused on the MX record and the resolutoin of the A record So if "gmail-smtp-in.l.google.com" has a TTL value of 28, yet when the system resolves the A ...

It looks like the log is showing a TTL of zero for the A record lookup on aspmx.l.google.com, which means it won't be cached.  Do you have another example we can look at?

Arron, understanding your last post I tried to capture as many pertenant pieces of inforation in one screen shot. 1. Date/Time of the most recent smtp (out) communication which is at 10:48 to aspm...

The trial key request system should be back online for all products.  If you are still having issues receiving trial keys when installing the most recent versions of the software please let me...

Still not working. Tried with 3 different e-mails, not got through. Tried MDaemon Mail Server, and everything is working OK. The problem is only with Security Gateway.

Yep, it happened again, had to AV Exclude the sender.

So in the example above the TTL from Yahoo is (4) or four mintues, but the TTL on mta6.x (as an example) is (0) zero minutes so it should not be added, correct? Correct It's empty other than ...

"If you send a message to a domain that does not currently have an IP cached does it get added to the cache?" You can see on the left of the image mta6.am0.yahoodns.net is checked, resolved and is...

The default time to live is only used when you manually add entries to IP cache.  Entries that are automatically added by MDaemon use the TTL value returned in the DNS record.    If...

Please see attached PNG file for reference. ISSUE #1 When reviewing this screen shot the first thing that stands out is how few items there are.  The system has been up and running for sever...