What does the \MDaemon\SecurityPlus\Ikarus\scan.server\log\scan\scanserver.log file show happened?  The log has a size limit so it may no longer have the information.  If it does not, can...

Hi Arron, Thank you for your advice. I have followed your instructions and it appears that the query request is being blocked from their end due to exceeding a certain limit. I have already reache...

  ClamAV Virus definition stuck on 5/7/2023IKARUS definitions up to date. Am I missing an manual update?  

This is MD 19.5.9 x64 An email came in, had a PDF attachment.  For some reason, it could not be scanned and the email was quarantined.  The PDF is not password protected, so the reason i...

Can you also install WireShark and capture some outbound SMTP traffic from MDaemon and send me the capture so we can take a look at it? You can send it to arron.caruth @ mdaemon.com.  

If you run the following command in an Adminstartor powershell command prompt on the MDaemon server what is returned for the SkipAsSource value for 192.168.21.251? Get-NetIPAddress | ft IPAddress,...

We're using a sonicwall NSA2700 in High Availablility state.

We haven't been able to find anything wrong with how MDaemon is binding to an IP yet, but we are still testing. What type of firewall are you using?

If you uncheck "Enable outbound IP binding" and "This domain recognizes only connections made to these IPs" for both domains, what happens? Does the OS choose the desired IP? No change after makin...

If you uncheck "Enable outbound IP binding" and "This domain recognizes only connections made to these IPs" for both domains, what happens? Does the OS choose the desired IP? It's very suspicious ...

If you have an issue again, please get a copy of the scanserver log from the \MDaemon\SecurityPlus\Ikarus\scan.server\log\scan directory as soon as you notice the issue.  This will show us the...

@Arron Unfortunately no update from spamhaus. We've disabled one smtp service that was sending reports to outside ( our network specialist says it most probably was the cause of it ) Today we clo...

Since the last update, we have been experiencing issues with ActiveSync clients. The problem is that there are invalid synchronization keys, causing the clients to re-sync all mailbox emails. This ...

Hi Arron, Thank you for your feedback. Currently we enable back our Anti-Virus function, but disable ClamAV scanning function. So far we have not experienced the same problem.  

@Arron thank you, I've sent a request to spamhaus for more details of this message, let see what will be the reply

I'm not seeing anything in the logs that looks like it could be causing it, but without more deteails about the message causing the issue, we are basically looking for a needle in a haystack. I do...

@Arron Thank you a lot, I've sent it using gmail (backhi3)

Yes, you can me the logs, arron.caruth @ mdaemon.com.  Please send the inbound SMTP, outbound SMTP, routing, and RAW logs for the 31st and I'll see what I can find.  Does it mean most ...

The version is V21.5.1

@Arron Can i send log (would it be only smtp out one for 31st?) to your email adress? I'll ask spamhaus for a copy but getting response might take a while. At the moment our network technician i...