The issue appears to have originated from a bad virus definition. The latest virus definition has resolved the problem.  If anyone is still having issues after updating the virus defintions, ...

It looks like A bad update was released yesterday. A number of updates were released but from the reports we have, the issues were not completely addressed until version 202304130734 of the virus d...

After two hours with Cyren AV disabled it seems all is working now only with ClamAV enabled. I don't see in the logs more antivirus parsing errors and timeouts. There is a solution for the Cyren A...

Just now I disabled Cyren and it seems that errors stopped.  In the logs I can see this error with Cyren disabled. Outbreak Protection Error: GeneralError: -1 - General failure occured

Our server is getting to much errors scanning through Antivirus. Error or timeout during inline virus scan I tried to disable ClamAV, Cyren and nothing helps  

Windows Server 2012 r2 std After update KB5025285 and KB890830 antivirus crushing and deleting emails with attachments. I manual update AV (Definition version: 202304130515) - cant help tempory s...

@Tyler thank tyler for the tip. It seem to work fine now

Thank bill for the info it seem to work better without cyren

I confirm same problem here SG crash every 5 at 10 mn

It looks like there was a bad AV update release for Cyren that caused issues.  It has since been corrected.  If you are still having issues, make sure you are running the latest AV Update...

Good to hear - I suspect a problem in the current Cyren AV defs

@Julian Thank you very much. I did that and seems to be ok now.  

Abel - go into Security, Antivirus and check the Virus Scan Engines at the bottom. (For this client, we had CYREN enabled - we unchecked this and checked CLAM AV) and restarted MDaemon - it then a...

It seems that I am running both, CLAMAV and Cyren. I am going to investigate how to disable Cyren

Julian, how did you switched? Also, it looks like we are using CLAM AV, because it is running in the task manager. I tried to update but it says no updates. Thank you!

same here ceengine crashing trying switching to clamav thanks for the suggestion

@Abel We started getting the same issue at another client of ours this evening - we switched to CLAM AV from Cyren and its no longer crashing - Julian (nothing else worked including updating, rest...

It crashed earlier and was down for several hours before I realized it.  I set the Windows service to restart after crash and it has been doing so. I actually disabled Cyren after posting...

@Bill  Are you able to restart the service?  Or does the service stop when you try to restart?  I had ran into a simlar issue that I'm currently investigating.  This appears to...

Hello, Today, the antivirus starting to crash with almost every email. I have enable SMS alerts and I am getting a lot of SMS: Antivirus did not responding within expected time limit; CFEngine m...